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Refund Policy


We make it easy for you to return or exchange or cancel orders with us. A majority of products listed with Artisna have a 7 days grace period. Within this grace period, you can notify the artisan of the cancellation, return or exchange of any order or item. Your grace period starts from the day your order is delivered and lasts for the next 7 days. This applies only to cancellable goods.*

Managing Your Orders – Cancel/Return/Exchange

You can directly request for a return for any of your orders with Artisna. Just go into your user account and navigate to your orders. Click on the return option and that’s it. You will get a notification regarding further directions shortly which will guide you through the process ahead.